Terms and Conditions
General Rules and Conditions
4. Legal norms
4.2. In some jurisdictions, online gambling may be prohibited by law. In this case, you understand and accept that the Company shall never, under any circumstances, give you legal advice and/or guarantees on the legality of use of the services offered by the site. It should be noted that the Company does not state the legality of using the Website services in accordance with the laws and regulations of your jurisdiction. You use the Website as a personal choice and at your absolute discretion, and you bear responsibility for determining whether use of the services offered by the Website is legal in accordance with the laws and regulations of your jurisdiction.
4.3. The Company does not intend to provide you with services going beyond the laws and regulations of your jurisdiction. You hereby represent, warrant, and agree to ensure that your use of the services offered by the Website complies with the applicable laws and regulations of your jurisdiction. The company does not bear any responsibility for any illegal or unauthorized use of the services offered by the sites.
4.4. In addition, you are prohibited from creating an account with the Company and/or making any contributions if you reside in Spain, Italy, the United States of America, Israel, Singapore, the Caribbean Islands, the Netherlands, the United Kingdom, the Caribbean Islands of the Netherlands: Curaçao, Aruba, Bonaire, Saint Martin, Sint Eustatius and Saba. The trade and service company (vavada.com) shall not process the transactions for clients from prohibited territories. The Company is entitled to change the list of jurisdictions without prior notification. In turn, you assume the responsibility of not opening an account and/or using it if you reside in one of the above-mentioned jurisdictions.
4.5. You are solely responsible for all the taxes and duties imposed on any winnings paid to you as a result of using the services offered by the Website. You bear responsibility for reporting on your winnings and losses to the appropriate authorities if they are subject to taxation by local fiscal, legislative, or other authorities.
5. Opening an account
5.1. To use the services of the Website, you should open an account (hereinafter referred to as the “Personal Account”). For this purpose, enter your e-mail address or telephone number and a password, which will be used in the future to log into the system, as well as for the provision of certain personal information (your date of birth, name, and telephone number).
5.2. When registering on the Website, you agree to provide accurate, complete, and true personal information. You are obliged to inform us of any changes in your personal information. Failure to comply with this requirement may result in restrictions, non-performance of transactions (for winnings, bonuses), and/or termination of validity of your Personal Account.
5.3. To verify your personal information, the Company reserves the right to request the provision of identification documents. The Company is entitled to suspend the validity of your Personal Account until the necessary documents are provided to us, and/or completely terminate the validity of your account if you do not provide the Company with the requested documentation.
5.4. If you have any questions or problems related to the registration or changing of your personal data, please contact the online customer support service or send an email to firstname.lastname@example.org.
5.6. The casino does not accept any requests for the refunding of any money and/or initial deposits from a Duplicate Account if it was opened intentionally to receive bonuses and/or other promotional offers from the casino or to return the initial deposit made by the gambler. In addition, if the casino determines that a Duplicate Account was created with the intent to cheat the casino, the initial deposits will not be refunded to the gambler.
5.7. When registering on the Website, users agree to being sent messages and give their consent to receive SMS, email newsletters, and other forms of advertising notifications. The Website uses information on the gambler to notify them of promotional materials. We respect the privacy of our clients. If gamblers do not wish to receive promotional materials, they may unsubscribe from SMS and email newsletters at any time by contacting the operator.
6. Identity verification; anti-money laundering requirements
6.1. Taking into account the rights accorded to you for the use of all the services of the Website, you guarantee, confirm, and agree with the following:
6.1.1. You are the legal owner of all funds deposited into your Personal Account. All the information provided by you in the course of the registration process or during use of Website services, as well as in all transactions requiring the deposit of funds, is accurate, up-to-date, and fully matches the name(s) on the credit and/or debit cards and other payment accounts used for depositing or withdrawing funds from your Personal Account.
6.1.2. You are fully aware of the risks of losing money when using the services provided by the Website and you are responsible for such losses. You agree that the use of the Website services is at your absolute discretion, the result of your personal decision, and at your own risk. You are not able to file any claims against the Company in relation to your losses.
6.1.3. You fully understand the procedure, provision methods of the services, and rules of the games offered by the Website. You understand that you are responsible for providing correct data on the bets and games. You will not take any action which may damage the Company and its reputation.
6.3. In the course of such checks, the Company may restrict withdrawals from your account.
6.4. Providing incomplete, false, inaccurate, and/or misleading information is considered to be a breach of the agreement. In this case, at our absolute discretion and in addition to any other actions, we reserve the right to terminate the validity of the Personal Account immediately and/or refuse further use of the Website services.
6.5. If we are not able confirm that you have reached the Appropriate Age, we retain legal grounds to terminate the validity of your Personal Account on the Website. If we find out that you are under the Appropriate Age at the time of gambling:
6.5.1. Validity of your Personal Account will be terminated;
6.5.2. All the transactions made during this period of time will be considered invalid, and all relevant funds deposited by you to your Personal Account will be refunded;
6.5.3. All the bets made by you during this period of time will be cancelled and refunded; as well as
6.5.4. The amount of all winnings you received prior to having reached the Appropriate Age will be lost, and you are obliged to return to us any funds withdrawn during this period from your account upon our request.
6.6. Politically Exposed Person (PEP). The Company is obliged to take measures, taking into account risk factors, to respond to any attempt to gamble by any authorized Politically Exposed Person, that is, any person holding a significant public position (or who held this position at any time during the previous year), with access to public funds or an influential position. Politically Exposed Persons include easily identifiable relatives and colleagues of such persons. A risk-assessment approach should be applied on the basis of the value and scale of gambling, as well as the location of such a client.
While we respect and observe the privacy of our clients, we strive to conduct a thorough due diligence comprehensive check. As part of the extended comprehensive customer verification policy, the “Know Your Customer” (KYC) policy is based on the principles of partnership: if we know and understand our clients, they know and understand us. In the case of extended comprehensive client verification, the clients may be asked to provide the below-mentioned documents to meet the requirements of our KYC policy (copy of their passport and utility bill or bank statement). The Company reserves the exclusive right for unilateral rejection of any client’s request and/or termination of further provision of services without any statements or explanations to the client in case of violation of the KYC policy.
7. Safety, password, and user name
7.1. You shall not disclose (intentionally or accidentally) your username and password to anyone else. If you forget your personal account information, you may reset your password by clicking on the “Forgot Password” link located under the login window.
7.2. You are fully responsible for not disclosing your Personal Account password, as well as for all the actions and transactions performed in your Personal Account. Furthermore, you are responsible for all losses in your Personal Account caused by the actions of third parties.
7.3. You agree to notify the Company (as soon as possible) of any security breaches that you become aware of, and/or unauthorized access to your Personal Account. You agree to provide evidence of such unauthorized access at the Company’s request. In addition, the Company does not bear any responsibility for losses incurred by you as a result of unauthorized use of your personal data, such as user name and password, by other persons or resulting from unauthorized access to your Personal Account independent of the circumstances, and with or without your knowledge.
8. Rules of gambling and betting on the website
8.1. You are responsible for ensuring that your transaction information is correct before placing and confirming a bet while gambling.
8.2. You may access your withdrawal transaction history by clicking on the “Withdrawal Request” link on the Website.
8.4. You may request to cancel a bet by sending an email with such a request to the Website support service.
9. Depositing and withdrawing funds from your account
9.1. You must deposit a certain amount into your Personal Account in order to gamble on the Website.
9.2. You guarantee the Company that:
9.2.1. The money you have deposited to your account has not been obtained through any activity that is prohibited and/or criminally punishable, and/or illegal;
9.2.2. All the deposited money belongs to you, and no third party is entitled to any claim on this money.
9.3. You can only deposit money from the account/system and/or credit cards registered in your name, as the Company does not accept contributions from third parties (for example, relatives, friends, spouses and/or partners). If our security check detects a violation of this requirement, all winnings will be cancelled and returned to us.
9.4. If a bank transfer requests a refund to the rightful owner, the recipient is responsible for all the costs and bank charges.
9.6. Due to the nature of the service, no refunds are made. You agree not to cancel any transactions you have made, not to make any refunds or cancellations, and not to cancel any contributions deposited to your Personal Account. You also agree to refund the Company unpaid fees as well as any expenses incurred by the Company in the process of receiving your funds.
9.7. In the case of a suspicious or fraudulent payment, including the use of stolen or lost credit cards and/or any other fraudulent activity (including refunds and cancellations), we are entitled to block your account, cancel any payments made or cancel winnings. We are entitled to report any fraud or illegal activity to the relevant authorities and/or law enforcement bodies (including credit reference bureaus). We are entitled to use the services of debt collection agencies to recover the payments. The Company is not responsible for any unauthorized use of credit cards, irrespective of whether the credit card is stolen.
9.8. The Company is entitled to charge any active balance of your account at any time to repay the amount you owe to the Company as a debt, including cancelled bets or wagers in accordance with clauses 5.5 (“Duplicate Accounts”), 15 (“Fraud, Deception, Conspiracy, and Criminal Activity”) or 21 (“Errors and Omissions”).
9.9. You recognize and agree that a Personal Account is not a bank account and, therefore, cannot be insured, provided with guarantees or otherwise protected by bank insurance, a deposit insurance system or any other similar system. No interest is accrued on the money deposited to your Personal Account.
9.11. You are entitled to request a withdrawal from your account at any time, provided that:
9.11.1. All payments deposited to your account have been checked and verified as cleared, and none of the payments have been recalled or cancelled;
9.11.2. All the actions for verification specified in paragraph 6 have been properly completed.
9.12. When you request a withdrawal, the following shall be taken into account:
9.12.1. Your profile shall be fully completed with the necessary information;
9.12.2. The funds may only be withdrawn using the same method used to deposit them to your account on the Website;
9.12.3. Contributions, made via a MasterCard credit card, will be withdrawn using alternative payment methods;
9.12.4. If the requested amount exceeds one thousand US dollars (or in cases requiring verification), the identification procedure shall be performed by means of sending us a copy or digital photo of an identity document (photo page), such as a passport, ID card, or utility bill (other than a mobile phone bill) to confirm your address. If you deposit to your personal account using your credit card, you must send us a copy of the card (a copy of both sides). The first six digits and the last four digits of the card number must be clearly visible (if you have an embossed card number, the front and back side of the card must have the same digits), and the CVV code should be covered;
9.12.5. The Company is permitted to withhold 10% (at least 0.5 USD) from the amount withdrawn if the money transferred to the gambler’s account (total amount of bets) is less than three times the total amount of deposits. The company retains 20% of the amount requested for withdrawal if the funds were deposited using a credit card;
9.12.6. Existing limits for payments depending on your status:
|Status||Per day (USD*)||Per week (USD*)||Per month (USD*)|
*1 USD = 60 RUB = 0.92 EUR = 24 UAH = 400 KZT
9.12.7. Established payment limits are valid on weekdays. On weekends or public holidays, the limit is 2,000 USD per day. If the payout exceeds 10,000 USD, the Company is entitled to split the payouts into monthly installments of 10,000 USD or more. The Company does not pay any interest on existing debts. These terms and conditions do not apply to jackpot winnings offered on the Website;
9.12.8. In turn, you agree to the funds’ withdrawal schedule. Payments are made on a 24-hour basis, from a few minutes to 24 hours from the moment of submission of a withdrawal request. The Company is not responsible for any delays in payment processing after the request is processed by our managers.
9.13. Due to fraud control, when funds are transferred using the services of a telephone operator, the payment may not be made before 2-3 weeks have passed following receipt of your most recent payment to the account.
9.14. The Company may charge a fee equal to the Company’s expenses for withdrawing money not used for gambling.
10. Bonus money
10.1. On the website vavada.com, a 100% first deposit bonus is available for all new gamblers on a permanent basis. The first deposit bonus applies only to the gambler’s first deposit and it is equal to 100% of the amount of the first deposit. Bonus Money are rewards that are equivalent to real money and are given by the casino to the user on a free and gratuitous basis. Money bonuses are used only within the casino and can be withdrawn when the x35 wagering conditions are met. If a withdrawal is requested, any first deposit bonus that is not wagered will be cancelled.
10.2. You are able to activate the bonus or cancel it yourself at any time using the interface in the gambler’s profile.
10.2.1. When you activate the bonus:
- The bonus amount is added to your bonus balance and stored separately from your monetary balance.
- When you make a bet, it is deducted from your monetary balance. If there are not enough funds in your monetary balance, the bet is deducted from your bonus balance.
- All the winnings are credited to your bonus balance and cannot be withdrawn until the bonus wagering conditions are met. The bonus itself cannot be withdrawn until it is wagered.
- When the wagering conditions are met, the funds available in your bonus balance that are associated with the active bonus are transferred to your monetary balance and may be withdrawn at any time.
- Non-wagered bonuses do not impose any restrictions on the withdrawal of funds from a real (monetary) account. However, if funds are withdrawn, all active bonuses not wagered on the bonus account shall be annulled.
10.2.2. You may cancel the bonus at any time. If the bonus is cancelled, the funds held in this account are annulled.
10.3. In cases when the winnings are formed by means of bets made using bonus money, the payout does not exceed 10-fold the amount of the accrued bonus.
11. Your monetary and bonus balance
11.1. You are not able to withdraw funds from your bonus balance. When you deposit your personal funds, they will be added to your “monetary balance”. You may withdraw any amount from your monetary balance, but you will lose the remaining amount on your bonus balance. Please note: when you create a payment request, you automatically cancel all activated bonuses. Even if your payment request is rejected for some reason, the balance will not be restored.
11.2. Please make sure that you have read all the terms and conditions related to bonuses thoroughly.
11.3. Please note that when you accept a bonus from the casino and receive bonus winnings exceeding five thousand dollars, we reserve the right to limit such a request to a maximum of five thousand dollars in any 7-day period.
11.4. The minimum deposit amount is 50 (fifty) rubles, 1 (one) euro, 1 (one) dollar, 20 (twenty) hryvnias or 300 (three hundred) tenges.
11.5. The minimum withdrawal amount is 1,000 (one thousand) rubles, 15 (fifteen) euros, 15 (fifteen) dollars, 385 (three hundred and eighty-five) hryvnias or 5,700 (five thousand seven hundred) tenges.
12. The wager
12.1. The wager is the amount of bets the gambler needs to make to receive bonus money and the possibility of subsequent withdrawal.
12.2. Deposit wagering is the amount of bets the gambler needs to make for more funds to be withdrawn. Vavada Casino offers x3 wagering on the deposit.
13.1. If you gamble using online casino vavada.com, you will never incur irreparable losses. Our gamblers are insured against major losses by means of the cashback feature.
13.2. Cashback provides compensation in the amount of 10% of the total money lost after the completion of the registration process. The amount of loss is calculated as the difference between the total amount of bets and winnings. If the winnings exceed the total amount of bets, no cashback shall be provided. Payment is made automatically on the 1st day of each month.
The formula for calculating the cashback amount is the following: (all bets - all winnings) x 10% - previously paid cashback.
13.3. Cashback is accrued to the gambler on the following condition: the amount of bets exceeds the amount of winnings for the reporting period. The reporting period is calculated from the date of the last cashback.
13.4. You are able to activate the cashback or cancel it yourself at any time using the interface in the gambler’s profile. When cashback is activated, the amount is credited to the bonus balance and all subsequent bets are accounted as a wager. You will be able to withdraw cashback when x5 wagering is completed.
13.5. Non-activated cashback is valid during 14 days.
14. Free spins
14.1. In our casino, each new player may get a certain number of free spins when registering. A free spin is a spin in slots with no money deducted from the gambler’s balance. The number of free spins is determined by the casino administration. The above specified bonus is provided only once and offered directly, upon registration, to new gamblers who have no other accounts with vavada.com casino. Free spins are provided when minimum bets are made and independent of the currency chosen by the gambler. You do not have to make a deposit to get free spins.
14.2. Winnings received after using free spins are credited to the gambler’s bonus account. If you would like to use this balance, you have to activate it in the “Bonuses” tab. Any money won using free spins is subject to mandatory wagering. A wager of x20 is applied to the whole amount. Wagering is possible if you win back the bonus for real money. The wagering process is available in any slot. After the wagering conditions are fully met, you are able to withdraw the money received through free spins. If rules are breached, or the amount is not fully wagered, bonuses will be annulled when funds are withdrawn.
15.1. When playing in vavada.com casino, each gambler is assigned a status. A gambler’s status increases automatically upon completing bets in slots equal to a specific increasing monetary amount.
|Status||Amount of bets per month (USD*)|
*1 USD = 60 RUB = 0.92 EUR = 24 UAH = 400 KZT
15.2. On the 1st day of each month, vavada.com confirms the gambler’s assigned status. If the amount of bets at the end of the month was not enough to maintain the previously assigned status, the status is lowered.
16. Fraud, deception, conspiracy, and criminal activity
16.1.1. Disclosure of information to third parties;
16.1.2. Use of automated gamblers (“bots”), software bugs, malicious software, illegal or fraudulent activities;
16.1.3. Fraud, as well as the use of stolen or otherwise illegally obtained credit card data to deposit funds to your Personal Account;
16.1.4. Participation in any illegal activity, including money laundering or criminal activities;
16.1.5. Collusion or attempt to collude and/or intent to collude (directly or indirectly) with other gamblers while playing on the Website.
16.2. We are entitled to suspend, cancel or invalidate any winnings and payouts (bonuses, coins, etc.) received from us if we suspect that you are using them improperly.
16.3. The Company will take all necessary measures to detect the participants of the collusion. The Company is not responsible for any losses or damages caused by other gamblers as a result of collusion, fraud, or other illegal activities. The Company acts at its absolute discretion in relation to such incidents.
16.4. If you suspect that any gambler is committing fraud or collusion, you should immediately inform us by contacting our support team or sending an email to: email@example.com
16.5. The Company is entitled to deny access to the Website and suspend access to any Personal Account at any time without prior notification if we suspect fraudulent activity. We are not obligated to refund or compensate any funds deposited into your account at this time. We may provide reports to the appropriate authorities and you will be obligated to cooperate with the Company through the course of the investigation process.
16.6. You are prohibited from using our services and/or software for fraudulent activities or illegal transactions (including money laundering) in accordance with the laws and regulations of your jurisdiction. The Company is entitled to suspend or block a Personal Account and Duplicate Accounts, as well as to withdraw funds. In this situation, you shall refuse to make any claims against the Company.
17. Other activities prohibited on the website
17.1. You shall not use any offensive or aggressive language or images, swear, threaten, harass, or insult any members of the Website or other gamblers.
17.2. It is prohibited to upload any content to the Website that may cause the Website to malfunction, and you shall not take any actions that may affect the operationality of the Website, such as (but not limited to) the release and/or distribution of malicious software or viruses. Spam and any bulk mailing is prohibited. Furthermore, you shall not interfere with, delete, or otherwise modify any information on the Website.
17.3. You are only able to use the Website services for your own entertainment. You may not copy any information (in whole or in part) from the Website without the Company’s written consent.
17.4. You agree to not hack or harm the Website, to not attempt to gain unauthorized access to the Website, or otherwise attempt to circumvent the Website’s security system. If you attempt to circumvent the security system or software, we will terminate your access to the Website immediately and suspend the validity of your Personal Account. We are entitled to report this fact to the relevant authorities.
17.5. We are not responsible for any losses or damage caused to you or any third party as a result of defects in the information technology software due to hacker attacks, viruses, or other malicious technological materials during the use of the Website or when downloading hyperlinks and any materials on the Website.
17.6. It is prohibited to sell or transfer your accounts to other gamblers, or to intentionally lose funds in order to transfer funds to other gamblers.
18. Term of the agreement and conditions of its termination
18.1. You may terminate the validity of your Personal Account and delete your username and password by sending an email request to: firstname.lastname@example.org.
18.2. You are still responsible for any actions associated with your Personal Account from the moment you send a request for the termination of your account until receipt of confirmation from us that your account has been closed and deleted.
18.3. The Company may charge mandatory fees before closing your Personal Account. If your Personal Account is closed, deleted, or cancelled, no refund is possible and all funds, including bonuses, loyalty points, and other rewards, cannot be converted into cash. Access to and further use of your account is not possible.
18.5. The Company is entitled to terminate your personal account, username, and/or password immediately without any prior notification, if:
18.5.1. We have decided to stop the provision of services in whole or only to you;
18.5.2. Your Personal Account is connected with a deleted account in some way;
18.5.3. Your Personal Account is connected to a blocked account in some way. We are entitled to close your account and block funds on your accounts for any reason. In exceptional cases, the balance in your Personal Account, except for the amount that is payable to the Company, may be returned to you upon your request;
18.5.4. You are trying to hack the system or participate in a conspiracy;
18.5.5. You are trying to interfere with or manipulate the software on the Website;
18.5.6. You are using your Personal Account for illegal purposes in accordance with current legislation or are accessing the Website services from a jurisdiction that prohibits participation in gambling;
18.5.7. You post offensive or derogatory messages on the Website.
19. Changes on the website
19.1. We are entitled at our absolute discretion to change and correct the information or services of the Website in order to update and maintain the Website.
20. Use of “cookies” on the website
21. System failures
21.1. The Company will take all necessary measures to immediately correct any system failures or errors that occur during gambling, including failures of the normal operations of the gambling logic. We are not responsible for any failures in the IT software and hardware caused by equipment used by any gambler to access the Website, nor for any errors on the part of Internet service providers.
22. Software errors
22.1. When using the services of the Website, certain circumstances may arise whereupon a bet is accepted and the winnings paid as a result of an error on the part of the Company. In these circumstances, the Company is entitled to cancel or limit such bets and winnings.
22.2. The use of funds improperly deposited into your account for the purposes of betting or gambling may result in the cancellation of such bets and/or winnings received using such funds. If payments of winnings received as a result of improperly obtained funds have already been made, these paid winnings are considered to have been transferred to you on trust. You shall return these funds to the Company immediately upon request.
22.3. The Company, its agents, employees, partners, and suppliers are not responsible for any losses, damages, or loss of winnings that have occurred as a result of error on the part of the gambler or the Company.
22.4. Distributors, licensees of the Company, as well as the Company itself and its subsidiaries and affiliates, including all employees and managers, are not responsible for any losses or damages incurred by the user due to misuse of information provided via the Internet or caused by interception of this information.
23. Limitation of company liability
23.1. You agree that you use the services of the Website at your absolute discretion and at your own risk and, therefore, you bear full responsibility for use of the Website services.
23.3. We are not liable for any breach of laws or contracts, omissions, or any losses or damages incurred, including data or revenue loss, damage to reputation or image, or any loss that cannot currently be foreseen. The Company is not responsible for the content of any website, access to which is possible through the Website.
24.2. You agree to indemnify us in full of all damages related to the protection of the Company, partners, and its respective companies, including officers, managers, and employees, against any claims, expenses, and any type of liability, including legal fees or other expenses incurred as a result of the following:
24.2.2. A breach of the law by third parties;
24.2.3. Access to the Website by another person using your identification information either with or without your permission;
24.2.4. Receipt of any winnings obtained using this method.
24.3.2. Terminate the validity of your Personal Account to limit your ability to gamble or bet on the Website;
24.3.3. Block your Personal Account with or without prior notification;
25. Intellectual property right
25.1. The content of the Website is protected by copyright. The content of the Website belongs to the Company or is used under a third-party license. All the materials on the Website may only be downloaded using one personal computer and printed only for personal, non-commercial use.
25.2. Under no circumstances does use of the Website confer to you any intellectual property rights (trademarks, know-how, copyrights) belonging to the Company or any third party.
25.3. Any use or reproduction of the commercial name, trademarks, logos, or other materials provided on the Website is strictly prohibited.
26. Your personal data
26.3. In accordance with the Company’s policy, it is strictly prohibited to disclose any personal information. Only employees of the Company have access to personal information and this access is granted for the sole purpose of providing services.
26.4. The Company keeps copies of all letters and emails received from you in order to ensure that your personal information is recorded accurately.
27. Claims and notifications
27.1. If you would like to file a claim concerning the Website’s services, you should contact the Website support team as soon as reasonably possible by sending an email to email@example.com. Our client support team will review your claim and respond to you within 3 days, if possible.
27.2. If any dispute arises, you automatically agree to use the server records as factual and final evidence to determine the result of any claims and disputes.
27.3. The result of all gambles on the Website is determined by a random number generator. You shall accept the results of all gambles. In case of discrepancies between the results of the gamble as displayed on your computer and our server, the results on our server are considered to be final and unconditional. If there is any discrepancy between the balance of your account as displayed on your computer and the Company’s server, our information on the server is considered to be correct and final.
27.4. To submit any claims to the Curaçao regulatory authorities, use the following email address: firstname.lastname@example.org
28. Force majeure
28.2. As a result of Force Majeure circumstances, the Company’s operations will suspended until the Force Majeure conditions come to an end. Therefore, the Company reserves the right to extend the time period for the fulfilment of its obligations. Despite Force Majeure, the Company will take all reasonable efforts to find solutions in order to fulfill its obligations and, if possible, terminate the Force Majeure circumstances.
29. Legal disclaimer
29.1. If we are unable to enforce any of your obligations or if we are unable to exercise any of the remedies to which we are entitled, this fact does not constitute a waiver of such rights and remedies, and it does not release you from strict compliance with all obligations and their performance.
29.2. The company’s refusal to exercise any obligations cannot be considered as legally binding unless it is stated officially and provided to you personally in writing.
32. Legislation and jurisdiction
34. Absolute limitation
34.1. Clients from the USA, UK, Spain and Italy will not be allowed.
34.2. In addition to clause 34.1, all NetEnt gambles cannot be reproduced or available in such territories as: Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, the Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, the USA and the United Kingdom.
34.3. Branded Game territories:
а. In addition to clause 34.2., such gambles as Guns & Roses, Jimi Hendrix, & Motörhead cannot be played or accessed in the following countries: Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.
b. Such gambles as Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Phantom of the Opera, Creature from the Black Lagoon, and The Invisible Man) MAY BE USED ONLY in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Peru, Poland, Slovakia, Slovenia and Sweden.
35. Additional conditions
35.1. Due to the constantly evolving and changing regulations concerning the prevention of criminal activities and money laundering, as well as the financing of terrorism, our Company strictly follows the rules and procedures for anti-money laundering (AML). The Company’s clients shall pass due diligence procedures and are subject to recording.
35.2. Anonymous or “nominal” accounts are not allowed. Any existing anonymous accounts, accounts with names that are considered to be pseudonyms (“noms de plume”), or accounts that are inconsistently or inappropriately identified shall undergo a proper due diligence process to establish the identity and integrity of the account holder at the earliest opportunity.
35.3. Online gambling may be illegal in the jurisdiction of your residence; if so, you are not allowed to use your payment card to make any transactions.
35.4. The cardholder shall be aware of the laws concerning online gambling in his or her country of residence.
35.5. The use by minors of services offered on the website is strictly prohibited.
35.6. To make a complaint to the licensor, send an email to: email@example.com.
35.7. Users confirm that they have read and understood the terms of the Yandex.Money service (link to the terms of the “Quick Payment” service»: https://money.yandex.ru/pay/doc.xml?offerid=default).
35.8. Alacomia Ltd. (hereinafter referred to as the Agent) is the payment acceptance operator. The Operating Agreement states that the Agent will assist in the development and promotion of the service in accordance with the Gambling License No. 8048/JAZ2017-035 for online betting through the website https://vavada.com.